Innovation is anathema to service providers
A service provider "mass produces" in the sense that they try to drive all clients to a standard lowest common denominator of process, reporting, server builds, service levels etc in order to achieve...
View ArticleInnovation should be tightly controlled and rigorously tested
You are missing my point.I never said there should be NO innovators in IT. i said there is a school of thought that every IT organisation should innovate, that innovation is ther thing to do. And there...
View ArticleAlmost right :-)
Service providers have two sets of services, core services and supporting services. Core services tend to be standardized according to the model in your post. Supporting services is where the...
View ArticleNo discussion on control & testing
And you are missing my point (on purpose?)I have never said that innovation means to change your work immediatly (without consent, testing, etc.) and continuously just because someone has a new idea!...
View Articlethe miracle of innovation
I dunno, why are you reading it ? :) perhaps because I take a stimulatingly different view of ITSM. Does that make me an innovator? I don't think so but even I'm not egotistical enough to sit in...
View ArticleWho are we to judge the "size" of an innovation
Innovation never appears by itself. Innovation can best be described as combining tried methods in a new and yet untried way. In my opinion you have a twisted perception of innovation. The time that a...
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Chokey the Chimp!
Your coneception of the production line is so 30 years ago.Today a production line is devided into groups of people that form a team and that will manage their own work. They will innovate on their own...
View Articleback the truck up
Innovation as one duty does not make someone an innovator. Assembly line workers are not innovators. their job is not to innovate - it is to bolt the doors on. One idea a month does not change the...
View Articleshonky Perl script = innovation?
Somehow I have the feeling that you are using the term innovation not meaning: "Creating something new from existing components or methods which improves the current situation" but meaning "doing...
View Articlewhatever people want it to mean
See here's the disconnect. I'm talking about innovation to mean whatever people want it to mean. I'm talking about innovation as an excuse to ignore the professional standards of accountability and...
View ArticleThe first thing you do...
... is to become professional. To become professional you stick to your promises and you do your job. Yes. But you will not make your organization more professional by hammering on "innovation" as a...
View Articlea wake-up call
Like any good debate we're actually on the same page.I think any past staff of mine will tell you I encourage innovation (and I innovate). At the level of an individual organisation who have their act...
View ArticleBuilding roads can be VERY exciting
OK, maybe I am a geek, but the very things you deride as boring are exactly what I get excited about because these are the things that make an organization function. Businesses run on IT and they run...
View Articleyou miss my point I think
Hi ColinTwo points: I too find road building interesting (maybe not exciting exactly but it doesn't drive me away either). My point is that those who call it boring had better get used to it.But I...
View ArticleBuilding an app in 25 minutes
I fully agree with your point about user requirements, which is why I called this a prototype in the last paragraph, but I would like to push back a bit on some of your other points:The link in my...
View Articlethe last one is the easy bit
I see your POV. I understand that development times have fallen. I just don't see development time as a large part of the cost.Having dealt with a series of clients whose IT operations are drowning in...
View ArticleThe last bit is the easy bit
Much of the time, the existing "business process" barely deserves such an elevated name - its a matter of Excel files, Emails and Post-It notes, held together by some information gatekeeper who "knows...
View ArticleRelegating all creativity to Silicon Valley
Rob,I agree with you for 95%of the work that we have to do. However, relegating all creativity to Silicon Valley, as you tweet (Um, don't think so: "All this folderol about creativity! If that's what...
View Articlea recipe for disaster
Letting the cowboys loose without restraints on the 95% just so the poor darlings won't have their creativity stifled on the other 5% seems to me a recipe for disaster.that isn't how engineers do it....
View ArticleSounds familiar
I agree, but management are culpable for letting the cowboy culture flourish. Especially those managers who have been promoted from that very culture.
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